Customer Success Engineer
support | bengaluru | Rs 80,000 / month
Help Indian SMB customers get the most out of WebHost24. WhatsApp-first support, customer success playbooks, and technical guidance across our hosting product range.
Responsibilities
- · Respond to customer queries via WhatsApp and email within SLA
- · Onboard new customers and run technical onboarding sessions
- · Develop KB articles and customer-facing documentation
- · Escalate complex engineering issues with full context
Requirements
- · 2+ years in customer support or success engineering
- · Hands-on Linux and Docker troubleshooting skills
- · Excellent written English and communication skills
- · Comfortable with WhatsApp-first customer communication
Perks
- · Health insurance
- · Fully remote option
- · Annual learning budget