Question 1

How is the VPS isolated from other customers?

Accepted Answer

Each VPS runs in its own KVM virtual machine with dedicated vCPU cores (no oversubscription), a guaranteed RAM allocation (no burstable oversell), and an NVMe-backed root volume. We do not share the host kernel; each tenant gets its own kernel and its own root filesystem.

Question 2

Can you migrate an existing VPS or dedicated server in?

Accepted Answer

Yes - message us on WhatsApp with the source provider + SSH access. We provision the target VPS at the matched SKU, rsync the filesystem, swap DNS, and verify the app boots. Typical cutover window is under an hour; complex migrations (WordPress with hundreds of posts, ERPNext with custom apps) usually land inside the same business day.

Question 3

Which operating systems do you support?

Accepted Answer

Ubuntu (22.04 LTS, 24.04 LTS), Debian 12, AlmaLinux 9, Rocky Linux 9, Fedora 41, and Windows Server 2022. Bring-your-own ISO is supported on dedicated plans; VPS hosts ship the standard distro list.

Question 4

How is the network IP allocation handled?

Accepted Answer

Each VPS gets one dedicated IPv4 address plus an IPv6 /64 block by default. Additional IPv4 addresses are quoted on request; IPv6 /48 is available for production workloads that need more than a single subnet. Reverse DNS for IPv4 + IPv6 is editable from the control plane; PTR updates typically propagate within an hour.

Question 5

How do backups work on the VPS plan?

Accepted Answer

Backups are user-configured via the la-carte slider on this page (₹5.00 / GB / month, retained per the slider). Snapshots land on the S3 Standard tier with daily rotation. One-click restore is exposed in the control plane; there is no implicit / automated daily backup on the VPS plan - if you don't add a backup GB quota, no snapshot is taken.

Question 6

Do you offer DDoS protection?

Accepted Answer

Edge L3 / L4 volumetric filtering is included on the VPS plan (scrubbed at the CDN edge before reaching the host). Per-customer L7 rate-limiting and protocol-aware filtering are added on request for higher-risk workloads. We do not promise a specific mitigation capacity - effective scrubbing is workload-dependent and we publish incident-by-incident timing in the status feed once a probe feed is wired up.

Question 7

What's the SLA on the VPS plan?

Accepted Answer

99.9% monthly uptime on every plan, with service credits for documented breaches - the credit formula is published at /legal/terms. The on-call rotation covers production-impacting incidents; critical pages are paged around the clock.

Question 8

When can I reach support?

Accepted Answer

WhatsApp is staffed Mon–Sat 10am–7pm IST by engineers in Palitana. Routine messages get a same-business-day reply. Production-down incidents are paged around the clock to the on-call NOC engineer - mark your message 'critical' on WhatsApp to wake the rotation. English and Hindi are supported today; a Gujarati-speaking engineer is on call during peak IST hours.

Question 9

Is KVM worth it over OpenVZ or shared hosting?

Accepted Answer

KVM gives you a full virtualisation layer — your own kernel, dedicated CPU schedule, and a real root filesystem. OpenVZ shares the host kernel, which means neighbour noise can bleed into your workload and you cannot run a custom kernel. Shared hosting has no root access at all and a fixed resource ceiling. KVM is worth it when you need predictable performance, full OS flexibility (including Windows or custom kernels), or isolation you can audit end-to-end.

Question 10

What affects VPS latency in India?

Accepted Answer

Three things matter most: the data centre location, the network path to your users, and the storage type backing the VPS. Our Palitana DC sits inside India's own backbone ring, which cuts transit hops for domestic traffic compared to routing through Singapore or US exit points. NVMe-backed volumes remove storage I/O as a variable. For latency-sensitive workloads (trading APIs, real-time dashboards), we can quote a Mumbai or Delhi PoP before you commit.

Question 11

Can I scale a VPS later without losing data?

Accepted Answer

Yes. The vCPU, RAM, and storage sliders are independently adjustable on the same underlying volume — resizing RAM or adding a storage unit does not require a migration or a reboot in most cases. You can message us on WhatsApp with the new spec and we resize the instance while the IP and volume stay intact. Proration lands on your next invoice; there is no setup fee for vertical scaling.

Question 12

Managed vs unmanaged VPS — which should I pick?

Accepted Answer

Managed means we handle the host kernel, firmware updates, network uptime, and hardware replacement. You get full root access and install whatever you want, but the underlying platform is maintained by us. Unmanaged (raw hypervisor access, bring-your-own-ISO) is available on bare-metal plans. If your team is comfortable with Linux administration and wants full control of the OS layer, our VPS plans are effectively managed at the infrastructure level — you own everything above the hypervisor.

Question 13

What are the performance benefits of NVMe storage for a VPS?

Accepted Answer

NVMe drives eliminate the SATA bus bottleneck — a typical NVMe volume delivers orders-of-magnitude higher throughput than SATA SSDs and far lower queue-depth-1 latency. For database-heavy workloads (MySQL, PostgreSQL, Redis), this difference shows up directly in query response time. Every VPS plan ships with NVMe by default; there is no SATA tier to accidentally select.

Question 14

Do you offer bare metal servers?

Accepted Answer

Yes — single-tenant dedicated hardware with no hypervisor layer. Available in the same Palitana data centre as our VPS fleet, on the same private network. Bare-metal plans ship with dedicated Intel or AMD CPUs, ECC RAM, and hardware RAID by default. Message us on WhatsApp with your target CPU, RAM, and storage spec and we will quote a matched SKU.

Configuration	vCPU	RAM	NVMe storage	Bandwidth
Starter	1	2 GB	40 GB	Unmetered
Standard	2	4 GB	80 GB	Unmetered
Performance	4	8 GB	160 GB	Unmetered

Feature	KVM VPS (what we offer)	OpenVZ / Virtuozzo	Shared hosting
Resource isolation	Dedicated vCPU + RAM, no oversubscription	Shares host resources; burstable RAM can be reclaimed	Fixed tiny allocation; shared across all tenants
Performance predictability	Consistent — your workload runs in its own scheduling queue	Neighbour noise possible under load on the host	Highly variable; traffic spikes from other sites affect yours
Kernel access	Your own kernel; load custom modules or a kernel of your choice	Shared host kernel; cannot load custom modules	No kernel access; locked to the provider's stack
Root / SSH access	Full root + KVM console from day one	Root access usually available, but limited by shared kernel	No root; FTP / limited control panel only
Custom OS	Any OS the KVM hypervisor supports (Linux distros, Windows)	Limited to provider-supplied templates	Provider-curated stack only; no custom ISO
Typical use case	Production workloads, custom kernels, regulated industries	Light containers, dev/test where cost matters more than isolation	Simple sites, WordPress blogs, email only

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