Question 1

What is WebHost24?

Accepted Answer

WebHost24 is a marketing-only web hosting provider. We ship WordPress + ERPNext + n8n + Ghost + Plausible + Matomo + Rocket.Chat + GitLab + Jenkins + MinIO + Nextcloud + Vault on Indian infrastructure in Palitana, Gujarat. Plans start at ₹499/mo.

Question 2

How do I buy a plan?

Accepted Answer

Message us on WhatsApp. We do not run a checkout flow (per the R220 marketing-only cut). Reply same-business-day during IST business hours with the right plan + your domain name + your billing email.

Question 3

Do you offer free migration?

Accepted Answer

Yes. The team handles the migration end-to-end. We provision the new container, move the database + files, set up DNS, and issue a fresh Let's Encrypt certificate. Most migrations finish in under a day.

Question 4

Is my data stored in India?

Accepted Answer

Yes. Customer data is hosted in our data center in Palitana, Gujarat. Backups stay in India. We do not replicate customer data outside India. Legal jurisdiction is the Republic of India. For the full 4-reason explainer (latency, data residency, support hours, INR pricing), see the [canonical blog post](/blog/hosting-in-india-explained).

Question 5

What uptime SLA do you offer?

Accepted Answer

99.9% monthly uptime on container + dedicated plans. S3 storage carries a 99.9% SLA per the published plan spec. Planned maintenance is announced 48 hours in advance via WhatsApp.

Question 6

What is the refund window?

Accepted Answer

30 days from your first invoice. Full refund, no questions asked. After 30 days we prorate the unused full months of the subscription. Setup fees (if any) are non-refundable.

Question 7

Which payment methods do you accept?

Accepted Answer

UPI, netbanking, debit + credit cards. All invoices are issued in Indian rupees. The currency in the published plan pages is the contract price.

Question 8

What is the difference between self-managed and fully managed?

Accepted Answer

Apps T1-T10 are self-managed: you run the container, we keep the platform healthy. Windows RDP W1-W4 + Linux Dedicated L1-L4 are fully managed: we license + admin + monitor.

Question 9

Do I get SSH / RDP access?

Accepted Answer

Yes. Apps T1-T10 ship with full shell access to the container. Linux Dedicated L1-L4 ship with full root. Windows RDP W1-W4 ship with full RDP. S3 storage is API-only (no shell).

Question 10

How do backups work?

Accepted Answer

Daily database snapshots, retained for 7-day. One-click restore from the dashboard. Backups are stored on the S3 Standard tier in the same data center.

Question 11

Is SSL included?

Accepted Answer

Yes. Free Let's Encrypt certificates, auto-renewed before expiry. Wildcard + multi-domain SAN are both supported.

Question 12

When is support available?

Accepted Answer

WhatsApp is staffed Mon–Sat 10am–7pm IST by engineers in Palitana. Routine messages get a same-business-day reply. Production-down incidents are paged around the clock to the on-call NOC engineer - flag your message as 'critical' on WhatsApp to wake the rotation.

Question 13

What apps can I host?

Accepted Answer

22 apps live today: WordPress, ERPNext, n8n, Ghost, Plausible, Matomo, Rocket.Chat, GitLab, Jenkins, MinIO, Nextcloud, Vault, BookStack, Discourse, Element, Gitea, Mastodon, Metabase, Penpot, Taiga, Vikunja, Woodpecker. See the full catalog at /apps.

Question 14

Can I bring my own domain?

Accepted Answer

Yes. Point your domain's DNS at our load balancer, and we issue a free Let's Encrypt certificate automatically. Domain registration is not offered in v1, but you can register one with any provider and bring it here.

Question 15

How do I cancel?

Accepted Answer

Email hello@webhost24.in or message us on WhatsApp. Cancellations are prorated for unused full months. The next renewal date is the cutoff; we do not charge for partial months.

Question 16

Can I add managed support to a self-managed plan?

Accepted Answer

Yes. The Managed support add-on (₹500/mo) upgrades any Apps plan to fully managed. We admin the container, monitor the health, and replace failed deployments.

Question 17

Is pricing in INR or USD?

Accepted Answer

INR. The published prices on the plan pages are the contract price. We do not bill in USD; foreign customers see the INR equivalent on their credit card statement at the current FX rate.

Question 18

How do I export my data?

Accepted Answer

Email hello@webhost24.in. We provide a full database dump + object-storage tarball in your preferred format. We sign a data-destruction certificate after the export.

Question 19

How do I know when terms of service change?

Accepted Answer

We email the change to your billing contact at least 30 days before the effective date. Material changes get a banner on the dashboard + a blog post.

Question 20

Can I run Kubernetes on WebHost24?

Accepted Answer

Yes, on a Linux Dedicated instance. K8s is free; the cluster it runs on is not. A small dev cluster (1 control plane + 2 workers) costs in the ballpark of a Linux Dedicated mid-tier (see `/pricing`); a production cluster is sized per workload. Tier names move as the plan catalog evolves - the live SKU is on `/pricing`.

Question 21

Do you offer a load balancer?

Accepted Answer

Yes, the @astrojs/node standalone adapter ships with a reverse-proxy layer. For multi-instance workloads we add a load balancer for ₹2,000 / month. SSL is included.

Question 22

What monitoring is included?

Accepted Answer

Per-app uptime + memory + CPU graphs in the customer dashboard. We also ship health-check pings every 30 seconds and 1-minute resolution metrics. Alerting via WhatsApp + email on 99% threshold breach.

Question 23

Do you offer a CDN?

Accepted Answer

Yes. The S3 Standard tier ships with a built-in CDN at no extra cost. We cache static + dynamic content at the India edge. We do not bill for egress to the public Internet.

Question 24

What's the S3 SLA?

Accepted Answer

99.9% monthly uptime. We replicate within the data center (3x within the Palitana facility). Cross-region replication is on the roadmap for 2027.

Question 25

Do you offer a VPN?

Accepted Answer

Yes. Site-to-site WireGuard + IPsec between the customer's office and the Palitana data center. ₹1,500 / month per tunnel. Always-on, no per-byte billing.

Question 26

Do you offer email hosting?

Accepted Answer

Not in v1. Per AGENTS.md 2.2 the R220 email product was deleted in the marketing-only cut. Use Google Workspace or Zoho Mail for email; we can DNS-route your domain to either.

Question 27

Do you register domains?

Accepted Answer

Not in v1. Per AGENTS.md 2.2 the R220 domain-registration product was deleted. Bring any domain from any registrar and we will issue free DNS + SSL.

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