Question 1

How long does it take to deploy Rocket.Chat?

Accepted Answer

Under five minutes. We provision the container, attach your domain, install the latest LTS, and hand you the admin URL.

Question 2

Are backups included?

Accepted Answer

Daily automated backups on every container plan. 7-day retention is included by default; longer windows are available on request. Restore is one-click from the dashboard.

Question 3

Can I use my own domain?

Accepted Answer

Yes. Every plan includes free Let's Encrypt SSL + 1 custom domain. Point your DNS at our nameservers and we issue the cert automatically.

Question 4

What kind of support do I get?

Accepted Answer

Email support on apps-t1 through t3; priority email + WhatsApp on apps-t4 through t6; 24×7 chat on apps-t7 and above.

Question 5

Can I scale later?

Accepted Answer

Yes. Vertical scale (bigger container) is one-click; horizontal scale (more replicas) is on the roadmap for Q4 2026.

Question 6

Can Rocket.Chat integrate with external chat providers?

Accepted Answer

Yes. Rocket.Chat ships with a webhook + REST API; we can wire it to Slack, Microsoft Teams, or any custom endpoint on request.

Rocket.Chat Hosting FAQ