Question 1

How long does it take to deploy Matomo Analytics?

Accepted Answer

Usually ready in minutes. We set up your site, connect your domain, and send you the login link.

Question 2

Are backups included?

Accepted Answer

We back up every site daily. Your data stays safe for 7 days. Restore takes one click.

Question 3

Can I use my own domain?

Accepted Answer

Yes. Free SSL and one custom domain are included. Point your DNS at our nameservers and we do the rest.

Question 4

What kind of support do I get?

Accepted Answer

Email on entry plans. Faster email and WhatsApp on mid plans. Live chat on top plans.

Question 5

Can I scale later?

Accepted Answer

Yes. Move to a bigger plan any time with one click. More copies are coming in Q4 2026.

Question 6

Does Matomo Analytics collect personal data by default?

Accepted Answer

Data stays on your server by default. No cookies or tracking are set unless you turn them on.

Matomo Analytics Hosting FAQ