Question 1

How long does it take to deploy Element?

Accepted Answer

Usually ready in minutes. We set up your site, connect your domain, and send you the login link.

Question 2

Are backups included?

Accepted Answer

We back up every site daily. Your data stays safe for 7 days. Restore takes one click.

Question 3

Can I use my own domain?

Accepted Answer

Yes. Free SSL and one custom domain are included. Point your DNS at our nameservers and we do the rest.

Question 4

What kind of support do I get?

Accepted Answer

Email on entry plans. Faster email and WhatsApp on mid plans. Live chat on top plans.

Question 5

Can I scale later?

Accepted Answer

Yes. Move to a bigger plan any time with one click. More copies are coming in Q4 2026.

Question 6

Can Element integrate with external chat providers?

Accepted Answer

Built-in webhook and REST API. We can connect it to Slack, Teams, or any custom endpoint on request.

Element Hosting FAQ